Pricing and coverage, spelled out
Hourly or flat rate, with every potential fee listed before moving day. Here is how it works, and how your belongings are covered.
Sierra Vista, Arizona
Two ways to pay
Same-day estimates, no hidden fees, and a detailed breakdown so you can decide with confidence.
Hourly
You pay only for the hours our movers are working. It is the flexible option: adjust the services as you go, and you are only charged for what you use.
Flat rate
One clear, upfront cost that includes the distance, the labor and any optional services. It suits larger or cross-town moves.
Excellent experience, moving a rather large house with lots of items and heavy furniture, up and down tricky stairways. Prompt, great communication, and extremely fair pricing. Also very flexible and accommodating, even when I changed my mind three times as to how furniture should be arranged. Moving can be a bad experience, and I've heard plenty of horror stories about movers. In this case, everything went smoothly and perfectly on moving day. Even though moving is difficult, working with NewView Moving Sierra Vista really helped.
How your belongings are covered
Every move includes the standard coverage below at no charge. More protection is available, and we talk it through before you sign anything on moving day.
The Department of Transportation standard valuation, included free on every move.
Your belongings are covered up to $50,000 while they are on the truck, for example if the truck were in an accident.
Buy it from Relocation Specialists at (888) 893-8835 at least three days before your move.
Why the standard valuation matters
Standard valuation pays by weight, not by value. A $2,500 TV that weighs 50 pounds would be settled at $30. That is why Full Value Protection exists, and why it is worth checking what your homeowners or renters policy covers.
Note it at the walkthrough
Any damage has to be noted with the crew leader during the final walkthrough, in writing and with pictures. Once the crew leaves and your things are out of our care, no coverage can be offered. Claims are handled by an independent third-party company, not by NewView.
Loading your own truck
If we load your rental truck or trailer, buy shipment-in-transit (SIT) coverage. Our valuation does not cover items once they are loaded into a vehicle that is not in our care.
Moved, but not covered by the standard valuation
We will move these, but the basic valuation does not cover them: boxes you packed yourself, lamps and shades, particle board furniture, grandfather clocks, hot tubs, pianos, electronics, paintings and framed pictures, statues, chandeliers, glass or stone table tops, glass display cases, pool tables, and outdoor items that have weathered. A third-party insurer can cover them if a certified packing company packs them.
Keep these with you
Guns and ammunition, car keys, furs, money, coins and gold, legal documents and passports, alcohol, food, medications, clothing, files, cell phones, computers, family photos and LEGO sets are never covered by the mover. Carry anything important in your own vehicle.
If your plans change
Orders change. Here is how cancelling or rescheduling works.
Give us 5 business days
Cancel, change your date or put the move on hold at least 5 business days before your pack or load date. A standard cancellation carries a $100 fee, taken from your deposit, and the rest is returned by check within 7 to 10 business days.
Not sure of your dates yet
Move your reservation to pending status instead. It cancels the current order and lets you reschedule any time within six months without penalty.
Same-day moves
We do everything we can to fit same-day requests. If we cannot schedule a crew, your deposit is refunded. Once a crew is confirmed, a cancellation is not refundable.
Inside 5 days
Cancel with less than 5 days' notice before the truck arrives and your deposit becomes a credit toward a move within six months. If a crew has already set out for your home, a $150 no-show fee applies on top of the $100 cancellation fee.
Talk to us about your move
Our assistant answers questions right away and passes everything to the Sierra Vista team. Prefer a person? Call and ask.